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Food Logging not working Charge 5

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‎06-10-2022 00:12 - last edited on ‎06-10-2022 06:08 by Moderator Alum

‎06-10-2022 00:12 - last edited on ‎06-10-2022 06:08 by Moderator Alum

My app is no longer saving my custom foods, and since the 5th June, it loses my food history.

I've forced stopped, uninstalled, reset my phone, checked phone update, and reinstalled app. 

It is getting really irritating now, so much so I think I'll end up going back to MFP, at least that is reliable. 

 

 


Moderator edit: subject updated for clarity

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‎06-10-2022 06:07 - last edited on ‎11-22-2024 05:53 by Fitbit Moderator

‎06-10-2022 06:07 - last edited on ‎11-22-2024 05:53 by Fitbit Moderator

Welcome to the Fitbit Community forums, @KB72.  

I appreciate all the details that you've provided about this issue with your custom foods.

Other users have been experiencing this same issue to log foods and with calorie information; this problem has been escalated to our team so they can look into it. The next Fitbit app version will bring a fix for this issue, so it's recommended to wait until an update is available for your Fitbit app. 

Thanks again for all the information provided about this. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process. Any update about this inconvenience will be shared in this thread. 

Davide | Italian and English Community Moderator, Fitbit


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