GPS Tracking not working Charge 5

[Jimmybartender]

My Fitbit doesn't always track when I run. Some days it will show my map and others it doesn't. In the the same area. From day to day its different. Do I have it setvwrong?

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Jimmybartender. 

I appreciate all the information provided about this inconvenience with your Charge 5. 

If the GPS is getting disconnected during your activity, the device may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a three pulse restart using the charging cable, as this has been useful for other users experiencing something similar. 

I'll be around. 

[PL_33]

Sky was open and phone setting is always set to Always… this started to happen with the new update.  

[DavideFitbit]

Hi, it's good to see you visiting the community forums, @PL_33. 

Thanks for confirming that you're having the same problem and that you have these settings activated. 

Could you please also confirm if you already tried the other recommendations mentioned here earlier? Including the restart procedure.