GPS constantly disconnecting on run Charge 5

[Beehab]

Got Charge 5 for Xmas . Was great first couple of months but then noticed GPS kept disconnecting . Can only get accurate run/route if I take my iPhone along with me which negates point of having the Fitbit Charge 5.  I have tried all the workarounds … several times over but nothing works . Very frustrating and annoying . Would not recommend Charge 5. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Beehab. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed and you should be receiving a response soon. 

[Beehab]

I haven’t had a response from Fitbit re my GPS problems can you let me know how long it usually takes for a response please ? 

Regards

Moderator edit: format

[DavideFitbit]

@Beehab Thank you for sharing this update. 

It seems the Support team has shared a few instructions with you via e-mail. Let me know if you've received it. 

If you're not able to find the reply, please make sure to check your spam folder as well.