Charge 5 won't track my GPS data accurately

[Jess6336]

Recently- over the last couple of months- the GPS on my Charge 5 has become extremely inaccurate. It's off by 10 to 25%, making it essentially useless for tracking my distance or pace during training runs (for example, tonight it tracked a 2 mile run as 2.25 miles, and on Sunday it tracked a 9 mile run as 10.4). When you look at the GPS map, the path is erratic and jagged rather than following the road or trail.

Additional information:

-GPS previously worked fine
- It is set to Dynamic, and I always bring my phone
-When I use my phone (ex: Runkeeper app) to track runs instead of my Fitbit, it is accurate 
-I wait for my phone to connect to GPS prior to starting my run

Any help would be appreciated 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jess6336. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not tracking your GPS data accurately. I understand your concern, I will do my best to help you with this!

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Since gaps appear on your route, please try the following tips:

• Follow the recommendations for wearing your device for exercise. For more information, go to How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• If your tracker doesn’t connect to GPS satellites, end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, go to How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.