01-12-2022 16:44 - edited 01-13-2022 17:10
01-12-2022 16:44 - edited 01-13-2022 17:10
I have only had my Charge 5 for 2 days. I have my GPS set to use my phone's GPS. While hiking the last 2 days, the Bluetooth connection kept dropping. Halfway through my hike today, the Bluetooth connection dropped and it won't reconnect. My Charge 3 recently failed and Bluetooth was never an issue. My other Bluetooth devices connect with no issue. I have tried restarting my phone, turning Bluetooth on and off, as well as restarting my Charge 5, but no luck.
See screenshots.
01-13-2022 09:52
01-13-2022 09:52
You will not be able to pair the tracker through this screen. The fitbit app is in control of this function
01-13-2022 09:59
01-13-2022 09:59
Regardless, my Charge 3 held on to the GPS connection with my Pixel 5.
01-13-2022 10:03
01-13-2022 10:03
Your charge 5 only connects when needed, just like the other trackers
01-13-2022 10:16
01-13-2022 10:16
Again, I was hiking and using the GPS on my phone, hence it was needed.
01-13-2022 16:33
01-13-2022 16:33
I went hiking today and here's a screenshot of the notification after losing the Bluetooth connection. I'm going to give it a few days for this issue to be resolved or I'm sending the tracker back to Amazon. It's frustrating!
01-15-2022 13:01
01-15-2022 13:01
Was the fitbit app moved to the foreground @VeganDan I find the app has to be in the background when the screen, if the phone, goes dark.
For me a restart of the phone fixed this.