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GPS no longer working on 3-month-old Charge 5

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‎08-14-2023 11:57

‎08-14-2023 11:57

I've been using my Charge 5 consistently since mid-May (it's now mid-August).  At first, the GPS worked like a dream.  Really impressive (it's been a while since I've owned a GPS-enabled running watch) with the accuracy of my running routes, connected quickly, worked in all conditions, etc.  In the past month or so, it's completely gone downhill.  It takes a long time to connect, disconnects mid-run, and post-run, spits back out a route that's not even close to the one I ran.  Anyone have similar issues or success troubleshooting this?  These issues persist whether or not the battery is fully charged and on both clear and overcast days.

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‎08-18-2023 12:52

‎08-18-2023 12:52

It's good to see you participating in the community @CStell.

Thanks for explaining the details about how your tracker has been acting.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

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