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GPS on Charge 5 not connecting

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‎01-25-2022 15:24

‎01-25-2022 15:24

Hello, I am super frustrated that my Charge 5 has stopped connecting to GPS and now I cannot accurately track my run progress. When I first bought the watch in December 2021 it worked fine. Now it won’t connect at all. I have done all the ‘fixes’. Nothing works and I’m wondering if I can get a refund on it as I am super disappointed. 

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‎01-26-2022 04:04

‎01-26-2022 04:04

ooo, I wonder if this is whats happening with mine. It says 'connecting' then 'connected' before I start the run but when i look at the run on the app after its garbage! 

 

J.

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‎01-26-2022 15:28

In response to JoeyGlover

‎01-26-2022 15:28

Probably. Mine doesn’t show the map of where I’ve run in the Fitbit app, and my pace is completely off. It’s so so frustrating and now I have to take my phone with me like my old Fitbit. 

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