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Goal and reminder buzzes not working on my Charge 5

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‎08-16-2022 09:42

‎08-16-2022 09:42

The goal and reminder buzzes have stopped working on my Charge 5

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‎08-23-2022 10:17 - last edited on ‎12-13-2024 16:22 by Fitbit Moderator

‎08-23-2022 10:17 - last edited on ‎12-13-2024 16:22 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Wurzel49.  

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

Let me know if you're having trouble to receive any other type of notifications or if this is happening only with the reminders to move and goal celebrations. In the meantime, make sure the reminders are turned on by following these steps: 

  • On the Today tab, tap the hourly activity tile. 

hourly tile.png

 

  • Tap the gear icon > turn Reminders to Move on or off. 

If the feature is already turned on, you can also try changing the time when you can receive reminders to move. You can change the hours or days of the week that you track your hourly activity goal (for example, 10:00 a.m. to 5:00 p.m. on weekdays). You can find more information in this article. 

In the meantime, make sure the Do Not Disturb Mode and the Sleep Mode features are turned off, as these features prevent the device from vibrating and receiving notifications, reminders and goal celebrations. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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