Green light on the back of my Charge 5 isn't working

[Justka1974]

I don't see a green light on the back of my tracker, so it doesn't monitor sleep, heart rate, or other parameters related to it,  I tried to do all the updates, turn the device on and off, synchronize and nothing works.

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @Justka1974. I'm sorry to hear that you don't see a green light on the back of your Charge 5. Thank you for letting us know that you've tried to do all the updates, turn the device on and off, synchronize and it doesn't work. I'll be happy to assist. 

• Please take a look to help article: What factors can affect my heart-rate reading on my Fitbit device?
• Does your heart rate appear in the Fitbit app?

[RiekoC]

Hello @Justka1974 

A few users who experienced a similar issue with their green light reported that Support walked them through the factory data reset process and that restored their green light. This worked for some, but not all users who weren't seeing the green light on the Fitbit device. 

The factory data reset process erases the tracked data on the Fitbit device. It's recommended to perform a sync before erasing your data so your data is uploaded to your account on the Fitbit servers.

You might want to contact Support (<-- click) to have them walk you through the process. Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the contact options. Personally, I would talk to a representative for this rather than use instant messaging/chat.

[Justka1974]

This actions did not help

---

Thank you very much, I will try to write, maybe they will help

[AndreaFitbit]

Thanks for getting back to us @Justka1974.

I appreciate your efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Thanks for your assisantance @RiekoC.