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Green spots on blank screen Charge 5

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‎11-11-2022 11:43 - last edited on ‎11-12-2022 07:25 by Moderator Alum

‎11-11-2022 11:43 - last edited on ‎11-12-2022 07:25 by Moderator Alum

My screen has gone blank except in of five dots us lit up green

 

 

 

Moderator edit: subject updated for clarity

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‎11-12-2022 07:24 - last edited on ‎11-24-2024 08:05 by Fitbit Moderator

‎11-12-2022 07:24 - last edited on ‎11-24-2024 08:05 by Fitbit Moderator

Welcome to the Community forums, @Calcalmac. 

Thank you for sharing that you've having this inconvenience with your Charge 5. 

If you haven't done so already, please make sure to try the steps listed here below that have been useful for other users: 

  1. Complete the 3 pulse restart procedure using the charging cable. 
  2. Please follow these steps in case you're having trouble to charge your device. 
  3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  4. If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
  5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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