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HELP PLEASE- Charge 5 brand new and not working

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‎08-18-2022 02:34

‎08-18-2022 02:34

This charge 5 is brand new and has been set up. The first day of use it doesn’t hold time, doesn’t count steps, won’t sync properly with the app, when on charge half the time says battery won’t charge and is flashing the Fitbit symbol. Feels like if it could go wrong it has. Was a birthday present and very unimpressed. Trying to get in touch with someone from Fitbit for help getting a replacement. 

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‎08-18-2022 02:46

‎08-18-2022 02:46

Hi, @Lf66 , you can see the various ways of getting in touch with Fitbit Customer Support on Contact.Fitbit.com 

Sense, Charge 5, Inspire 2; iOS and Android

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