Have not received a replacement after one month of waiting

[Martin82]

My charge 5 has a black screen. Nothing works, I tried everything (restart, charging, changing clock). 

I still have a the right to get a new one if my breaks and would like to finally get a working fit bit. When will I get an answer? My issue is still worked on???

Please support, please help me.

[Gr4ndp4]

Hi, @Martin82, welcome, you will know that this board is a community populated by interested users & monitored by Fitbit moderators. Your best way forward is to contact "Customer Support" support again with your RMA number. If you have not progressed to the point that you have a ticket number CS will be the only people who can assist you.

I hope this helps.

Cheers

[Martin82]

I did that a month ago. They are not answering, how long should I wait? Till my guarantee is gone?? I would like to get help fast. It can not be that hard. My charge 5 is defect so give a new one that actually works. 

Here you can see my case.

 

[JuanFitbit]

@Gr4ndp4 , Thank you for making us aware of the thread. 

@Martin82 , Nice to see you around. Thank you for your information. 

My apologies for the long wait for your case. 

Support informed me that your case is still active, but it's being reviewed. 
Soon you'll get a response. 

We appreciate your patience. 

[Martin82]

Okay, just a heads up. I still have not gotten any help... 

Now its almost been 3 months. Will you still help me? I am really frustrated with this support 😞