Have you been able to get yours replaced?

[IssuesToo]

There’s a whole bunch of us with the same issue of the screen going blank, continuously vibrating, won’t charge above 1%, cannot successfully restart or update.
After using the chat to troubleshoot to no avail, purchasing a new charger the issues still persist after only 6 months from purchase.
Has anyone successfully gotten their Charge 5 replaced under warranty?
how much time & effort do we really have to throw at getting these lemons replaced?!  

[RiekoC]

@IssuesToo My Charge 5 started having problems with sudden drain of battery overnight and non-responsive screen shortly after I updated the firmware to the current version. I contacted Fitbit support via chat after trying all the troubleshooting procedures mentioned in this forum. The support person had me repeat the troubleshooting steps to confirm my tracker was defective. Once that was complete and confirmed my device was still under warranty (had it barely 6 months), I received an email with an offer to replace my tracker/pebble or a discount on a different device. I chose to replace my Charge 5. I received a 2nd email confirming my replacement request and a 3rd email when the replacement order was placed with a link to check the order status. This all occurred within 24 hours of my initial contact with Fitbit support. It took 10 days for my replacement to arrive (I live in Northern California). So far, my replacement is working properly even after updating the firmware.

I suggest contacting Fitbit support again so you can get a replacement for your defective tracker. 

[Claudiadye]

Lol these are issues with my replacement I don’t know how long I have had this replacement but I have had many replacements over the years and continue to stay with Fitbit I love the products and the service is beyond awesome when you can get it.