Haven't received Charge 5 refund

[kurikuri3]

Fitbit told me they would issue a refund and credit it to my account .However, I still haven’t received the refund. Its been nearly 5 months. I first reported to them last July 16, and they responded that the refund has already been credited to my Payoneer account, but when I checked, there was nothing there. They are now advising me to contact Payoneer instead.

Has anyone here actually received a refund for the Charge 5? Is it true that they will process the refund?

The agent does not reply anymore, I keep on emailing them every single day, they do not reply.

They only reply when you post here on the forum and after a few days, they won't bother replying anymore

Moderator Edit: Clarified subject.

[RiekoC]

Hello @kurikuri3 

I've flagged your post to the Moderators. Although they can't help directly, they might be able to get the right team to follow up.

[kurikuri3]

they dont reply anymore, so what do i do, they stop replying in the email. are you still planning to give the refund or not? so i wont wait.

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it's been 5 months already

[AndreaFitbit]

Thanks for getting back to us  @kurikuri3. I'm sorry to hear that you haven't received your Charge 5 refund and that you're emailing support every day. 

I understand how frustrating this could be and escalated your query to our Support Team. You should receive a reply with information about your refund soon.

Thank you for the  heads up @RiekoC. 

Have a nice day.