Haven't received updates about Charge 5 refund

[fatucoj7]

I had heard pretty good stories about fitbit support but my own experience seemed quite a letdown.

I have been using a fitbit charge 5 and it ended up dying after about 2 years of use. When I was looking around for help, it was suggested that I contact fitbit support and they will refund me the cost of the unit.

I ended up connecting with them over chat and then they put me to their refund team (or so I thought) and there have been multiple emails back and forth with them over the last 3 months with them asking me to do various things and me doing them and replying, but still no refund.

It's fine if u can't refund it. But stop giving people false promises and wasting their time giving bull**ahem** excuses for delays.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @fatucoj7.

Thanks for the detailed information, and the time taken to share this feedback. I understand how you're feeling and I apologize for the inconvenience this process has caused. This isn't the type of experience that we want you to have and your comments will help us to improve our services and prevent this from happening again.

While I don't have access to your case, I'd like to get you connected with our Support team so they can provide you with an update. To do that, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out!