Haven't received updates about Charge 5 replacement

[Doodles1234]

I’m so frustrated! I qualified for a replacement charge 5 and followed all of the steps required. Mailed it the defective product over a month ago and have heard nothing! I contacted chat help and they were completely useless- couldn’t give any update or information. I have paid for the annual premium subscription and have now lost over a months worth of it! I would like that refunded at the very least. In the meantime, I’m planning to switch back to Garmin - which doesn’t even require a paid subscription for many of the same options…

a real let down from a company I’ve been loyal to for 5+ years!!! I feel ripped off

Moderator Edit: Clarified subject

[Gr4ndp4 · Accepted solution]

Hi, @Doodles1234 It's a pity you are having this experience, I've flagged your post for the attention of a moderator.

Cheers

[LizzyFitbit]

Hi there, @Doodles1234. @Gr4ndp4 Thanks for the heads up!

@Doodles1234 Thanks for bringing this to our attention. Fitbit strives to improve our services and ensure a good experience for all our members, and I'm sorry that you've gone through this situation. Please know your feedback is appreciated and will help us to prevent this from happening again.

I went ahead to request a new case on your behalf so our Support team can evaluate your details and provide you with more information. Please keep an eye on your inbox, you'll receive a response soon.