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Haven't received updates about Charge 5 replacement

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‎07-14-2023 13:07 - last edited on ‎07-14-2023 15:34 by Fitbit Moderator

‎07-14-2023 13:07 - last edited on ‎07-14-2023 15:34 by Fitbit Moderator

Hello,

I was advised that Customer Service would contact me regarding my warranty replacement.   It has been several days.  The only contact has been a copy of the help desk transcript.   I had renewed my premium membership, so I am looking to resolve this quickly

Moderator Edit: Clarified subject and personal info removed

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‎07-14-2023 14:42

‎07-14-2023 14:42

Hi @StephNeedsHelp  these are the community forums where members help other members. You'll need to wait for customer support to reach out to you. From the red banner at the top of these forums, it seems customer support is quite busy. If they said they would get back with you, they will.

Stepping in the U.S.A. since September 2013. Android 14

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