Health metrics & readiness score

[NathalieJessica]

Anyone else think health metrics & rediness score is absolute 💩? 🙄
I've had my fitbit charge 5 since 1st of fabruary, worn it 24 h a day ever since then, followed all the guidelines. It never showes up. I've been in contact with fitbit several times and i've done every thing they say: restarted via the charger, restarted the watch itself, restarted the app and my phone. Nothing works. And i still get no help.

It's such a waste as i bought the watch for the purpuse of health metrics and readiness score... 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @NathalieJessica. 

I appreciate the information that you've shared about this inconvenience with the readiness score. 

There are some general recommendations that you can find here if you're not receiving readiness score. However, it seems that you already tried all the basic troubleshooting steps shared in the forums to try to resolve this. 

In this case, since you continue to experience the same problem, I recommend that you continue the communication with the Customer Support team so they can let you know how to proceed. Click here to get connected.

Thank you for the information provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around.