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Heart Rate Way Off Charge 5

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‎03-04-2023 07:45 - last edited on ‎03-07-2023 08:05 by Moderator Alum

‎03-04-2023 07:45 - last edited on ‎03-07-2023 08:05 by Moderator Alum

I noticed that during my workout this morning my Charge 5 logged an unrealistically low heart rate.  Separate monitor showed never lower than 110, average about 125 - Charge 5 only went above 100 twice, average 88.  Cleaning didn't help.  Verified settings correct.  Suggestions??

 

 

Moderator edit: subject updated for clarity

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3 REPLIES 3

‎03-07-2023 08:04 - last edited on ‎07-22-2025 20:00 by Fitbit Moderator

‎03-07-2023 08:04 - last edited on ‎07-22-2025 20:00 by Fitbit Moderator

Hi, welcome to the Community forums, @JennaBenna. 

 

Thank you for sharing that you've been experiencing this inconvenience with your challenges. 

 

Before considering other options, could you please provide a few extra details? Let me know if your steps are shown in the Fitbit app after you sync your device. In the meantime, please try the following steps: 

 

  • Log out from the app.
  • Clear Cache for the Fitbit app on your phone's settings.
  • Restart your phone. 
  • Log back in to check if you're able to see your information properly.

If you continue to experience any problem with your Challenge showing less steps recorded, here are some extra recommendations or reasons why this may happen:

 

  1. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
  2. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
  3. All challenge participants are not in the same time zone. 
  4. I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.
Davide | Italian and English Community Moderator, Fitbit


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Best Answer
0 Votes

‎03-09-2023 10:21

In response to DavideFitbit

‎03-09-2023 10:21

Tried all of this - stuff frpm vid, re-start, 3 button re-start, cleaning - adjusting tension.  NO DIFFERENCE.  It is still reading anywhere from 15 to 60 BPM ow during workouts.  This is my second Charge 5 with this issue, ended up replacing the last one at a year.  I need a fix for this.  

Best Answer

‎03-12-2023 14:32

In response to HE2K

‎03-12-2023 14:32

I have the opposite problem...it rates my pulse way too high during exercise or exertion, as much as 40 points above my other heart rate monitors....I get constant warnings to slow down when my heart rate is barely above 90.  None of the fixes helped.  

Best Answer