03-04-2023
07:45
- last edited on
03-07-2023
08:05
by
DavideFitbit
03-04-2023
07:45
- last edited on
03-07-2023
08:05
by
DavideFitbit
I noticed that during my workout this morning my Charge 5 logged an unrealistically low heart rate. Separate monitor showed never lower than 110, average about 125 - Charge 5 only went above 100 twice, average 88. Cleaning didn't help. Verified settings correct. Suggestions??
Moderator edit: subject updated for clarity
03-07-2023
08:04
- last edited on
07-22-2025
20:00
by
EstuardoFitbit
03-07-2023
08:04
- last edited on
07-22-2025
20:00
by
EstuardoFitbit
Hi, welcome to the Community forums, @JennaBenna.
Thank you for sharing that you've been experiencing this inconvenience with your challenges.
Before considering other options, could you please provide a few extra details? Let me know if your steps are shown in the Fitbit app after you sync your device. In the meantime, please try the following steps:
If you continue to experience any problem with your Challenge showing less steps recorded, here are some extra recommendations or reasons why this may happen:
03-09-2023 10:21
03-09-2023 10:21
Tried all of this - stuff frpm vid, re-start, 3 button re-start, cleaning - adjusting tension. NO DIFFERENCE. It is still reading anywhere from 15 to 60 BPM ow during workouts. This is my second Charge 5 with this issue, ended up replacing the last one at a year. I need a fix for this.
03-12-2023 14:32
03-12-2023 14:32
I have the opposite problem...it rates my pulse way too high during exercise or exertion, as much as 40 points above my other heart rate monitors....I get constant warnings to slow down when my heart rate is barely above 90. None of the fixes helped.