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Heart rate chart: "no measurements" (Android app)

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‎07-17-2022 15:01

‎07-17-2022 15:01

Hello,

 

I am new to Fitbit. The device seems to be working for the most part - however can't manage to get the Android app to display the heart rate charts: it says "no measurements". The funny thing is that I can see live the bpm on the phone app when the device is connected, and furthermore, the data seems to be being uploaded as I can see the charts on the Fitbit web dashboard.

 

I've tried recommendations in other posts such as clearing cache, login/out, reboot, etc without success.

 

Curious if someone has experienced this problem and/or fixed it? Otherwise, I am afraid will try to return it.

 

Thanks!

P.S. Using Android 9 PKQ1.190616.001

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2 REPLIES 2

‎07-18-2022 08:15

‎07-18-2022 08:15

There are many places within the phone app where it displays a heart rate chart.  Can you explain exactly how you get to where you are seeing "no measurements".

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-19-2022 15:18

In response to JohnnyRow

‎09-19-2022 15:18

I have a new-to-me Charge 5, and I have this problem, too.  It's well-documented in these forums, with the usual fix being uninstalling the app, restarting the phone, and re-installing.  I've done this three times.  No luck. 

Here's the same problem:

https://community.fitbit.com/t5/Android-App/Heart-rate-showing-no-measurements/td-p/4293752

And here:

https://community.fitbit.com/t5/Android-App/Fitbit-app-shows-quot-no-measurements-quot-for-my-heart-...

If there's anything else that can be done other that the equivalent of trying again, I'd love to hear it.  Thanks!

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