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Heart rate inaccurate. Different zone minute to heart rate shown Charge 5

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‎08-20-2022 15:21 - last edited on ‎08-24-2022 11:38 by Moderator Alum

‎08-20-2022 15:21 - last edited on ‎08-24-2022 11:38 by Moderator Alum

I have recently bought a new fit bit and upgraded to the tracker 5. I have only worn it for two days and already the heart monitor seems to be glitching in its recording. 

Today I swam in the pool for 40 minutes. It was recorded as 60 zone minutes. Most of which looks to be in the orange zone which corresponds to hard the work out was. However when I went to monitor exactly how my heart rate was during the activity it did not even show above 100 which I know is not accurate. 

I specifically bought this to monitor my heart rate in detail as I currently on heart medication to lower it and I want to see how it is responding. 

I have restarted my fit bit, turned on and off my phone etc and no good. 

 

 


Moderator edit: subject updated for clarity

 

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‎08-24-2022 11:38 - last edited on ‎12-13-2024 16:19 by Fitbit Moderator

‎08-24-2022 11:38 - last edited on ‎12-13-2024 16:19 by Fitbit Moderator

Hi, I appreciate all the information you've provided about this inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Flower33. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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