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Heart rate is not being tracked during exercise on Charge 5

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‎11-21-2023 04:52 - last edited on ‎11-27-2024 07:22 by Fitbit Moderator

‎11-21-2023 04:52 - last edited on ‎11-27-2024 07:22 by Fitbit Moderator

I used to be able to click on an exercise and see my heart rate and detailed zones during the exercise. Now I only see duration, overall zone, steps, and energy. I thought the point of the tracker was keep track of my zones and heart rate. (Update) It works on my android phone not on my iPad. Both are new and completely up to date with patches. 

Steve

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎11-22-2023 14:09

‎11-22-2023 14:09

This happened to me too on my iPhone and I logged out etc but made no difference

 

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‎11-23-2023 08:37

‎11-23-2023 08:37

Yep the new update is such an improvement (sic)

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‎11-23-2023 13:14

In response to balbip01

‎11-23-2023 13:14

I had following from chat when queried

‘This is for the latest update of our Fitbit app. This feature changed in that way in order to be more simple. I really apologize with your experience with this feature, I will give feedback to my whole team and let them know the issue you are having and probably it will change in future updates’

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