Heart rate max not accurate Charge 5

[Sharbear5777]

So I'm really frustrated with my charge 5 when I'm working out and my heart rate I know is at its Max, the monitor is only reading a very low heart rate I reset it, and it works for a few seconds or minutes and then it goes back to never correctly reading my heart rate number! I bought this charge five because I thought it was a better watch than Fitbit versa too but I'm finding I'm just as frustrated! Does anyone recommend a good Fitbit so I can keep my app, a good watch that will read correctly I higher heart rate for interval work?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Sharbear5777. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems that you already tried the basic steps to improve the accuracy. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

Thank you for the information and for the feedback provided. Our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around.