Hi, I appreciate the information about the inconvenience you've been experiencing with your Charge 5 and for confirming that you already the reset, @Sschaefer.
If you haven't done so already, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar.
In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself:
- Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
- Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Let me know if you continue to have the same problem afterwards.
I'll be around.
Davide | Italian and English Community Moderator, Fitbit
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