Heart rate reading way high - requires restart Charge 5

[MaxMaxMax]

Hi. Lately my C5 has on occasion reported an abnormally high heart rate. I usually notice because I get an alert from the device that I've reached some Zone Minutes level, even though I'm not active at the time. It resets after I restart the device and then tracks accurately again. But I'm having to do this daily which is a pain. 

Anyone else run into this and/or have a fix?

Thanks.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @Maxinelabutte, thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5 and that you already tried the restart procedure many times. 

Before considering other options, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

Hope this helps, I'll be around.