help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate too high on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2023 14:01

‎03-29-2023 14:01

Hi, my charge 5 heart rate monitor has periods when it's reading too high. For example my normal resting rate in the evening is high 40s low 50s. Suddenly, during these periods, the heart rate will jump from a normal reading to display as high as 80 or 90. I'll check my pulse and be counting a normal heart rate of high 40s low 50s. The device is about a month old. I have tried restarting using the cable, adjusting the placement of the device using my fingers and adjusting the strap tightness. None of these work. I have also verified the inaccuracy by running an ECG. I have a video for an example - here the ECG reads 48 bpm (inconclusive) but then I flick back to the monitor and its reading 67 bpm. (The site won't allow a video upload so here's two screen shots from the video instead.)

Screenshot_20230329_215751_Gallery.jpg

 

Screenshot_20230329_215800_Gallery.jpg

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-31-2023 17:08 - last edited on ‎10-14-2024 04:42 by Fitbit Moderator

‎03-31-2023 17:08 - last edited on ‎10-14-2024 04:42 by Fitbit Moderator

Hi @Neeko99. Welcome to the Fitbit Community!

Thanks for the details regarding the inconvenience in your Charge 5 and confirming that you already tried to fix it.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Have a good day. 

Best Answer
0 Votes