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How can I get my Charge 5 to Fitbit assistance?

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‎04-16-2022 08:51 - last edited on ‎04-18-2022 17:48 by Fitbit Moderator

‎04-16-2022 08:51 - last edited on ‎04-18-2022 17:48 by Fitbit Moderator

I have a recharge problem on my charge 5. I put the mag wire to device with none charge feedback or a not stable quick feedback of charge. This is a very noise problem. It starts some month ago but well or bad I resume the charge ever. Not this time. Can I have an hardware checkup from the products’ label?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-17-2022 05:07

‎04-17-2022 05:07

@Nich86 - Please tap Help at the bottom of the page. You should be able to find assistance there. 

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‎04-20-2022 06:25

In response to SunsetRunner

‎04-20-2022 06:25

 Thanks Carol

I’ll buy Fitbit no more. I follow the instructions from help bottom and the trail look like kidding me on the points to write to the company

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‎04-20-2022 10:09

In response to Nich86

‎04-20-2022 10:09

I’m sorry my instructions were not helpful, @Nich86 - What country are you from? Here is a direct link to Fitbit Support in English. It sounds like you may need a new charger. If you cannot get in touch with support, it may be easiest to just buy a new charger. The are available in the Fitbit Store and from many third party sellers.

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