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How can I get my faulty charge 5 replaced?

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‎03-21-2023 20:08

‎03-21-2023 20:08

My charge 5 is almost 4 months old and keeps dropping battery charge. Also has tro7ble syncing to app. I have followed advise from the forum regarding quitting app and turning off Bluetooth, rebooting watch from cable button etc. It has not helped. Thanking you.

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‎03-21-2023 21:21

‎03-21-2023 21:21

You would have to contact tech support. They will run you through the process of trying to get the fitbit to work, then through how to get it replaced in warranty. 

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‎03-21-2023 21:21

‎03-21-2023 21:21

You would have to contact tech support. They will run you through the process of trying to get the fitbit to work, then through how to get it replaced in warranty. 

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‎03-22-2023 03:54

‎03-22-2023 03:54

Sad to hear that you're having issues with your Charge 5, @Frankie333.

As you mentioned having tried all options to get your device running again without success, I'd agree with @paracelsus51 to contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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