How can I roll back the latest update that must be done by the end of Sept, 2024?

[CallMeNoName]

While I did experience some battery and black screen issues prior to this latest update, since this update these issues have gotten much worse.  Last night I had 52% battery life left.  This morning, I have black screen.  When I began the charging process, the device said I had 47% battery life left.  What gives?  I guess you can disable the function that tells me my battery is low... unless you think 47% is low.  The device will malfunction long before the battery is truly low.  I prefer the poor quality of this device before this last update, which has now given me **ahem** quality.  So, how can I roll back this update?

[Gr4ndp4]

Hi, @CallMeNoName welcome, it's impossible to roll back updates on any Fitbit device.

I suggest you try restarting your Charge 5 as demonstrated in this video

You do not mention how long you've had your Fitbit CHarge 5, have you reviewed Fitbit's return and warranty policy ?

I hope this helps.

Cheers

[CallMeNoName]

I've had my Charge 5 since it first came out.  I was pretty certain I wouldn't be able to roll back this update.  But, I hope you note my frustration.  Does your answer "help"?  I've never gotten a good answer from Fitbit.  The best answer would be to FIX THE BLASTED DEVICE!!!  But, Google doesn't have decent tech people, or the device would work as it should.  BTW, I checked my charging Fitbit.  It said it was 69% charged.  I removed it from charging to see if it still had a black screen; it didn't.  I hooked it back up to continue charging and it said it was 100% charged.  I strapped it on.  Not five minutes later, it says it's 87% charged.  Isn't it time to roll out the Charge 7?

[Gr4ndp4]

Hi, @CallMeNoName , I'm not "Fitbit" or "Google" but a community volunteer attempting to provide advice & the benefit of my experience. If you hover your mouse arrow over the grey medallion under my recent fetching photograph you can read about us.

Cheers