How do I add tiles on Fitbit app to see Charge 5 stats?

[Fleatle]

My new Charge 5 seems to have ‘hidden’ my Tiles. I cannot see where to restore what I like to see at a glance on my tracker, - namely floors, distance, steps. I am now seeing distance Calories and Zone mins. When I open to edit they are nowhere to be seen.

Moderator Edit: Clarified subject

[Heather-S]

@Fleatle Hello!  When you swipe up on the device, what do you see?  The first thing I see is the date, steps, distance, and AZM.  If I keep scrolling, I see calories, steps per hour, heart rate, sleep, SpO2, days of exercise.  

It's important to add, the Charge 5 does not track floors at all.

 

[Fleatle]

Thanks. I didn’t know that about floors. Yes, on my tracker I see these. Not so on my dashboard. I have deleted and reinstalled the App thinking that would do it.
Also I am not getting notifications on my tracker from calls.

On the move mail from my phone.
BeeGee.

[Wibby]

Hello,

I'm just adding a couple of things.

Would it be possible to upload a screenshot of what you see on your dashboard please (hiding any personal information you don't want to share)?  A techie person might be able to glance at it and tell you what to do then.

Also have you switched notifications on on your phone/computer?  Scrolling down on the Charge 5 page brings you to notifications that you can toggle on or off depending on what you want.  I know you probably have already, but just double-checking...

The more detail you can give, the more accurate the help will be (from the experts).

Good luck!

[Fleatle]

Many thanks. There has been a development!! Lol
I switched off share notifications AGAIN and this time it made a difference.


On the move mail from my phone.
BeeGee.

[Wibby]

That's a great start!  Let's hope you can get an answer to your tile problem too.

[Heather-S]

@Fleatle What type of phone do you have?  There should be an "edit" button on the app dashboard that will let you add your distance and step tiles.  Like @Wibby said, a screenshot of what you're seeing would help!  🙂

 

[Fleatle]

Thank you Heather-M. I will add a photo if I can manage. I have an iPhone Xr and can see the edit button on dashboard, when I open to edit I used to see a list of tiles. (It’s been a while since I changed anything.) Wibby says they don’t do Floors anymore, I didn’t know that. I removed some thing called Zone minutes just to see where it would go and I can’t see where to restore it but I don’t mind as I don’t yet know what they are. I imagine it’s like time in different heart rate zones. I should catch up and get used to this new charge 5 soon. Thanks ever so much for your help.

 

[Wibby · Accepted solution]

Can you click on Edit and take a picture of what you can see then?  Can you also scroll down the screen and take pictures of that too?  That would really help everyone.

This is what I can see on mine when I click Edit:

So I could click on the x to delete, and if I scrolled down further I could choose things to Add.

It would be really helpful to see what you can see.

It will definitely be worth it when it's all fixed!

[Heather-S]

@Fleatle If you click "Edit" and scroll down, you should have the option to add things back.  @Wibby included a great screenshot of it.  You just need to scroll alllll the way down to the bottom after you select "edit".

Your Zone minutes has replaced the old "active" minutes.  I would add that back, personally.  

[Fleatle]

Well, thanks guys, looks like I’m sorted now. Happy to know you are all there to assist and support. I have restored the Zone mins and will intent to get used to them. 
Who said you can’t teach an old dog new tricks? 
Cheers. B 

[Heather-S]

@Fleatle Yay, so glad you are all straightened out now!  🙂  Happy stepping!

[Wibby]

Thank you! That was a real tag team thing!  
I’m so glad we could help!