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How do I continue Charge 5 warranty claim?

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‎07-27-2023 12:45 - last edited on ‎07-27-2023 14:05 by Fitbit Moderator

‎07-27-2023 12:45 - last edited on ‎07-27-2023 14:05 by Fitbit Moderator

I've been on the help line and was given this case number.  I've done all the troubleshooting that was recommended.  I need to know the next step in replacing my Charge 5.

Moderator Edit: Clarified subject and personal info removed

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2 REPLIES 2

‎07-27-2023 12:47

‎07-27-2023 12:47

Hi @loribur  you need to get back with customer support. These are the community forums and we're just users of the Fitbit products, not employees.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-27-2023 12:49

In response to Odyssey13

‎07-27-2023 12:49

Yeah I posted here in error. 

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