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How do I delete the wallet from my Charge 5?

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‎05-22-2023 20:44 - last edited on ‎05-23-2023 04:50 by Fitbit Moderator

‎05-22-2023 20:44 - last edited on ‎05-23-2023 04:50 by Fitbit Moderator

How do I delete the wallet option and icon on my Charge 5?   What an intrusive and obnoxious “option”.  

 

Moderator Edit: Clarified subject

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‎05-23-2023 04:53 - edited ‎05-28-2023 04:48

‎05-23-2023 04:53 - edited ‎05-28-2023 04:48

Hi there, @RunningForLife. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Charge 5. I understand this can be troublesome. 

To better assist you, would you mind sharing with me the exact message you're getting on your Charge 5? Is it stuck on "Set up Wallet"? If so, please note this screen will appear when opening the wallet app on your Fitbit device by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Charge 5 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your Charge 5.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Charge 5 and follow the onscreen instructions.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-23-2023 04:53 - edited ‎05-28-2023 04:48

‎05-23-2023 04:53 - edited ‎05-28-2023 04:48

Hi there, @RunningForLife. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Charge 5. I understand this can be troublesome. 

To better assist you, would you mind sharing with me the exact message you're getting on your Charge 5? Is it stuck on "Set up Wallet"? If so, please note this screen will appear when opening the wallet app on your Fitbit device by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Charge 5 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your Charge 5.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Charge 5 and follow the onscreen instructions.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes