How do I pair my Charge 5 with my new phone?

[DougieEd]

Hi ... I recently lost my phone  that had my charge 5 bluetooth paired to it ... I now have new phone and downloaded my previous backup ( including the fitbit app). Problem is that i cant connect the new phone to the charge 5, I think, because it is still paired to the lost phone ...anybody got any thoughts on how I unpair from a phone i no longer have access to ? 

many thanks Dougie 

[gdio53 · Accepted solution]

@DougieEd 

You need to set it up as a new device.
In the Fitbit app, tap on the battery icon at the top left, then select Add more devices at the bottom, follow the prompts to add the tracker to your new phone.

[MarreFitbit]

Hi there, @DougieEd. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about your lost phone and the inconveniences you're having to set up your Charge 5 to your new phone. I understand your concern, I will do my best to help you with this!

Have you tried what @gdio53 has recommended?

To better assist you, please make sure you've followed all troubleshooting steps provided in this help article Why can't I set up my Fitbit device?. In addition, please verify that your new phone is compatible with the Fitbit app. 

[DougieEd]

Many thanks seems to have worked  🙂 

[DougieEd]

Thanks for getting back ... i am all set now ...he said hopefully 🙂 

[MarreFitbit]

@DougieEd I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[gdio53]

@DougieEd 

Glad to hear you're back up. Please let us know if you have any more questions.