help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I request a warranty service for my Charge 5?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2022 08:39 - last edited on ‎07-10-2022 14:16 by Fitbit Moderator

‎07-10-2022 08:39 - last edited on ‎07-10-2022 14:16 by Fitbit Moderator

My mom bought me a charge 5 for Christmas through Walmarts website. Th3y are a authorized retailer for Fitbit.  Now my battery dies in less than two hours when on a full charge. So now I am trying to figure out to request warranty when the watch was ordered through walmart. Anyone know?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎07-10-2022 12:17

‎07-10-2022 12:17

Hi @Jason.H  chat or phone customer support - https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎07-10-2022 13:47

In response to Odyssey13

‎07-10-2022 13:47

I tried the chat but it says that it is no longer available 

Best Answer
0 Votes

‎07-10-2022 14:01

In response to Jason.H

‎07-10-2022 14:01

@Jason.H  could be since it's the weekend that they are short on staff to be there to chat with you. Try the phone?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes