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How do I sync my Charge 5 after upgrading my phone?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2023 07:38 - last edited on ‎08-15-2023 06:56 by Fitbit Moderator

‎08-12-2023 07:38 - last edited on ‎08-15-2023 06:56 by Fitbit Moderator

i have a Fitbit charge 5. i had the app for this previously loaded on an Android phone which stopped working. i now have an Apple iphone. How can i load the Fitbit charge 5 app onto this phone?



Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-12-2023 08:16

‎08-12-2023 08:16

Hello @RickT84 and welcome to the Community.  Download the Fitbit app from the iPhone App Store and log in with your same email and password.  This is your account information and your Charge 5 is part of your account.  Your iPhone will ask you to pair with its Bluetooth and ask you if you want to set up notifications.

Just to make you aware of a significant difference between Android and iPhones.  Android phones let you do Quick Replies to texts.  You can't do this on an iPhone and it is an Apple limitation.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-15-2023 06:44

In response to LZeeW

‎08-15-2023 06:44

Sent from Mail<> for Windows
Many thanks
Rick
Best Answer

‎08-15-2023 06:58

In response to RickT84

‎08-15-2023 06:58

Hi there, @RickT84. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @LZeeW Thank you for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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