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How do I sync my Charge 5 if I deleted my Fitbit account by mistake?

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‎09-24-2023 15:24 - last edited on ‎09-25-2023 04:20 by Fitbit Moderator

‎09-24-2023 15:24 - last edited on ‎09-25-2023 04:20 by Fitbit Moderator

I accidentally deleted my fitbit account.  I can't get back on and I can't sync my phone to my charge5 How can I get back on my account 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-25-2023 03:29

‎09-25-2023 03:29

Welcome to the Fitbit community, @Dkwren59!

Sad to hear about your mishap. Please try logging in to your dashboard to verify whether or not your Fitbit account is still alive:

Fitbit Dashboard 

Please note that if you've had your Fitbit account migrated to Google, you'll have to use your Google credentials to log in.

If you really can't log in any longer, I'd suggest to contact Fitbit support to see what can be done at that point:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎09-25-2023 04:22

In response to Talahthas

‎09-25-2023 04:22

Hi there, @Dkwren59. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I'm sorry to hear you accidentally deleted your Fitbit account. 

Have you tried what @Talahthas has recommended? 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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