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How do I track floors with my Charge 5

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‎02-24-2023 14:47 - last edited on ‎02-25-2023 08:41 by Fitbit Moderator

‎02-24-2023 14:47 - last edited on ‎02-25-2023 08:41 by Fitbit Moderator

How do I get floors on charge 5

 

Moderator Edit: Clarified subject

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‎02-25-2023 08:41 - edited ‎03-16-2024 10:58

In response to Odyssey13

‎02-25-2023 08:41 - edited ‎03-16-2024 10:58

Hi there, @Wind23. Welcome to the Community Forums. 

As @Odyssey13 has mentioned, floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, see Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


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3 REPLIES 3

‎02-24-2023 14:58

‎02-24-2023 14:58

Hi @Wind23  the Charge 5 lacks an altimeter, so it can't recognize flights of stairs. You can see this in the user manual - click to read.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-25-2023 08:41 - edited ‎03-16-2024 10:58

In response to Odyssey13

‎02-25-2023 08:41 - edited ‎03-16-2024 10:58

Hi there, @Wind23. Welcome to the Community Forums. 

As @Odyssey13 has mentioned, floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, see Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-26-2023 15:46

In response to Odyssey13

‎02-26-2023 15:46

 Backward step.  Have previously had a Charge 2 and a Charge 4 and they both tracked floors. You’d expect each new version would be an improvement. 

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