How do I turn off the sleep mode on my Charge 5?

[Csprwndy1]

 My charge 5 is in sleep mode and I can’t wake it up

i know it is working because it logs heart rate and steps

and other things 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Csprwndy1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To turn off the sleep mode on your Charge 5, swipe down from the clock screen. Tap a setting to adjust it. When you turn off a setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device? 

[RiekoC]

Hello & welcome @Csprwndy1 

There are 2 ways to turn off Sleep mode on the Charge 5. 

• Swipe down from the clock face to the 3rd icon. Tap the icon to turn off Sleep mode. 
• Swipe down from the clock face until you see the Settings icon (last one) and tap on it. 
• Swipe up to the Quiet Modes tile (2nd one) and tap on it. 
• Swipe up to the Sleep Mode tile and tap on it.
• Tap on Sleep Mode to turn it off or on
• Swipe up to be able turn on/off the sleep mode Schedule. You can also tap Interval to update the start and end times from here. 

if you turn off Sleep Mode using the first method, I recommend double checking the Sleep Mode Interval times to make sure that it's not accidentally set to turn on Sleep Mode during your normal awake hours.