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How do infind clockface compatible with charge 5, they all say not

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‎09-28-2021 11:04

‎09-28-2021 11:04

I just got the charge 5. Had the 3. None of the clockfaces will load.

Also how do you see sleep on watch if you don't want the premium trial?

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4 REPLIES 4

‎09-28-2021 13:25

‎09-28-2021 13:25

Yeah. Went on chat and it turned out I had to update fitbit app and reinstall. And now new clock face works. Thats to the 2 diff gentlemen at fitbit who helped me out. I cut off my mistake when switching screens. 🙂

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‎10-01-2021 12:32

In response to SusanCF

‎10-01-2021 12:32

I'm glad this worked for you. I have deleted and reinstalled the app twice now (with a phone reset in between each) and I still don't see the option to change the clock face. Where did you find it?  Thanks

 

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‎10-01-2021 16:20

In response to VisaM

‎10-01-2021 16:20

Hi.  I opened fitbit app, clicked on upper left on my profile pic, then clicked on charge 5 and there are a few clockface options that worked.   Hope it works for you. If it doesn't try the chat online as they walked me thru issues. Take screenshots of it not working as you go as they will ask for that to help diagnose. They were a great help!. Just took a while but was worth it. The clockface is still working great!

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‎10-02-2021 10:08

In response to SusanCF

‎10-02-2021 10:08

Thank you; that worked. I had seen that screen before but my fitbit is
having connectivity problems and I believe that is why I couldn't get the
clock face to change. Thanks for your response!
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