How to claim warranty

[Alex299792]

Hi. I have a hardware issue with my Fitbit Charge 5 (sensors suddenly stopped working for no reason). I tried everything with the device including factory reset, uninstalling and installing apps, and hard resetting it via 3 button presses, and even starting a new Fitbit account with no data, but its sensors (heart rate, EDA, ECG, etc..) are still not working. I don't want to do any software debugging because i  am sure this is some kind of hardware issue. I want to claim warranty. How to do this? I am in India, so in the forums i read that i could ship it back to the original dealer (probably in Shenzhen, China). When i sent email to support, they are not responding. I need instructions on how to do this.

[Odyssey13 · Accepted solution]

 when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options