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I accidentally pressed "cancel" and lost my Sleep Statistics for today

ANSWERED
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‎01-29-2023 08:58 - last edited on ‎08-05-2023 11:58 by Fitbit Moderator

‎01-29-2023 08:58 - last edited on ‎08-05-2023 11:58 by Fitbit Moderator

I accidentally pressed "cancel" and lost my sleep statistics for today. Can I 'undo' my actions and get the records back?

 

Moderator edit: updated subject for clarity.

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‎02-02-2023 10:13 - edited ‎02-02-2023 10:23

In response to Judi45

‎02-02-2023 10:13 - edited ‎02-02-2023 10:23

@Judi45 You're welcome.
Syncing is a one way affair, from your Fitbit device to the Fitbit app on your phone to the Fitbit servers. So, after having deleted that sleep data on your Charge 5, the next synchronization has deleted those data from within in Fitbit app and on Fitbit's servers as deleting any record by the users is considered an intentional action.
Sorry to say, but that sleep record is gone.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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4 REPLIES 4

‎01-30-2023 03:07

‎01-30-2023 03:07

@Judi45 Welcome to the Fitbit community!

If you've accidentally deleted any recorded data on your Charge 5 before having synced it with the Fitbit app on your phone, I'm sorry to say that these data are gone as there is no way to restore it.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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0 Votes

‎02-02-2023 08:37

In response to Talahthas

‎02-02-2023 08:37

Thank you. However I had synced it with the phone and I accidentally deleted it from the phone.  Is there any way to restore it?

 

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‎02-02-2023 10:13 - edited ‎02-02-2023 10:23

In response to Judi45

‎02-02-2023 10:13 - edited ‎02-02-2023 10:23

@Judi45 You're welcome.
Syncing is a one way affair, from your Fitbit device to the Fitbit app on your phone to the Fitbit servers. So, after having deleted that sleep data on your Charge 5, the next synchronization has deleted those data from within in Fitbit app and on Fitbit's servers as deleting any record by the users is considered an intentional action.
Sorry to say, but that sleep record is gone.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎02-07-2023 12:08

In response to Talahthas

‎02-07-2023 12:08

Sent from Mail<> for Windows
Thank you for your helpful answer. I’ll be more careful in future!!
Best Answer