help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't contact anyone about my charge 5 not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2022 10:25

‎08-10-2022 10:25

Last week, I found a phone number and called support about my charge 5 not holding a charge. They said they've expedited my claim but to call back this week if I haven't heard back. I haven't heard back and I went to call and I can't even find a phone number this time. The only option for me, it appears, to see how my claim is progressing and inquire about their decision is through this forum... I've spent a long time just to be able to pay this and I'm starting to get concerned that Fitbit is not going to live up to their warranty promises. Please help. I want to be able to use my charge 5 again soon...

Best Answer
0 Votes
2 REPLIES 2

‎08-10-2022 11:32

‎08-10-2022 11:32

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-13-2022 12:35

In response to Odyssey13

‎08-13-2022 12:35

Thank you for sending me the link. It is the same number I tried before but hopefully it'll work this time! 😊

Best Answer