help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't synchronize my Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2022 10:06 - last edited on ‎08-23-2022 10:09 by Moderator Alum

‎08-16-2022 10:06 - last edited on ‎08-23-2022 10:09 by Moderator Alum

Hi,

 

i tried to delete the application, then synchronise back my watch, it did not work, i tried to reinitialisate my Fitbit app and my watch, same. It always display error message "Synchronisation of you Charge 5 impossible"

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎08-23-2022 10:08 - last edited on ‎12-13-2024 16:25 by Fitbit Moderator

‎08-23-2022 10:08 - last edited on ‎12-13-2024 16:25 by Fitbit Moderator

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5, @oxoUSA.  

It seems that some users were experiencing issues to sync their Charge 5 a few days ago, but this problem should now be resolved and you should now be able to sync as usual.  

If you continue to have any problem, please make sure that you've followed the steps listed here below as well: 

  • Try all the steps listed here to resolve general syncing problems.
  • Make sure to check the compatibility requirements listed here.
  • Keep the Fitbit app updated to the latest version available.

See you around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes