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I did not receive my weekly report

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‎08-01-2023 09:34 - last edited on ‎08-02-2023 04:43 by Fitbit Moderator

‎08-01-2023 09:34 - last edited on ‎08-02-2023 04:43 by Fitbit Moderator

I am not getting email weekly reports since i switched to Google?

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-02-2023 04:50

‎08-02-2023 04:50

Hi there, @Lindabobh. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I can confirm that ever since the migration some features have not been working properly. It must be related to how the information is now accessed, just a guess. Several Fitbit app updates have been released recently and this might help. In the meantime, I'd suggest the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 


What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Nevertheless and as a friendly reminder, keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

I appreciate your patience. Please keep your Fitbit app updated. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎08-02-2023 04:50

‎08-02-2023 04:50

Hi there, @Lindabobh. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I can confirm that ever since the migration some features have not been working properly. It must be related to how the information is now accessed, just a guess. Several Fitbit app updates have been released recently and this might help. In the meantime, I'd suggest the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 


What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Nevertheless and as a friendly reminder, keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

I appreciate your patience. Please keep your Fitbit app updated. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer