I don't get any news on a running case

[eikenhouw]

Hi,

on 09/07 I contacted the fitbit support team via chat. I got a case number and the message they would check if I can get a replacement, as my fitbit is only since 05/2023. Since then; more than 2 weeks, I don't get any update, and when trying to contact them via Chat for an update, I only get "case in treatment" - "We are still working on a support case for you." Anyone who had the same? Does Fitbit have a phone number that can be contacted? (from Belgium)

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options