I have done the reset procedure and the screen remains black.

[rikos]

My charge 5 is now black screened. The vibration and the green light behind are working. It is syncing with the app and recording sleep scores.

I have done the reset procedure and the screen remains black.
From the posts here, contacting customer support will not solve the problem, right?
I have been using it for 2 years and the warranty is expired.
Do I have to give up on this device?
Do I have to buy another new device?

[Julia_G · Accepted solution]

Hi, @rikos , another thing you could try, besides the restart, is to change the clock face on your Charge 5.  You can change the clock face in your app.  From the opening screen on the app click on the icon top left (phone and watch).  On the next screen click on the picture of your Charge 5 and then choose Gallery.  There you can see options for different clock faces.  Choose one of them and then be sure to sync your Fitbit.

If this solves your issue you can return to your previously chosen clock face if you prefer.

Good luck!  I hope this helps.  Welcome to the forums.

[Anakr0n]

Yep, happened to me this morning and this is my 2nd Charge 5. I am not sure I want a 6, but I paid for a year of premium in December and this is the only form factor I like on my wrist or it would be easy to move to a Galaxy.

[wtempleton]

From my VERY recent and similar experience and doing a lot of reading here, it's done.  It's up to you what you buy next but I haven't read any thing encouraging here that is promising on recovering a Charge 5.

[pleavy519]

I am having the same issue. Black screen, but if I go to the app, everything is working.

I just got off the phone with customer service, and they were wonderful.

I was still under warranty and will be receiving a new FitBit.

Give them a call and see what they can do for you.

Good Luck.

[pleavy519]

I tried to do this as well, and unfortunately, nothing happened.

[Julia_G]

@wtempleton and @Anakr0n , please see my post above recommending changing the clock face on your Fitbit as this has helped many people solve this issue.  Full instructions for changing the clock face are here .  Don’t forget to sync your Fitbit whenever you make any changes in the app.

If changing the clock face solves your issue then you can return to your previously chosen clock face if you prefer.

Good luck!

[rikos]

Hi @Julia_G 

I have already done this to change the clock face on my Charge 5 yesterday.
Today I also did it again, pressing the buttons on the Charger and changing the clock face.
However, the screen is still black.
I also have yesterday's sleep score recorded from my app,
I am sad to throw this device away.
What should I do?

[wtempleton]

I tried the process several times.  Nothing changed.  Even if I did get the clock face to work again the battery drains in less than 24 hours so the watch is now useless regardless of whether the clock face works or not.

[Julia_G]

If neither the restart nor changing the clock face solves the blank screen issue then I would recommend getting in touch with Fitbit Customer Support on Contact.fitbit.com .  They will let you know your options.

[rikos]

Thank you Julia_G

Then I received an email offering a 50% discount on charge 6.
So, after all, my current Charge 5 will break after 2 years and I am being told to replace it with a new one, right?
Is this the only way?
So many people are suffering from the same problem and still no solution has been offered.
Will I have to buy another Charge 6 and encounter the same problem?
It's a shame, because I liked it very much😭

[Lizzy_K]

Thank you Julia. I was having the same problem but changing the clock face solved it. 

[Julia_G]

@Lizzy_K , I am so glad that that worked for you!

[manigtbit]

I am not able to get my screen back 

it is not responsive at all 

I tried rest option but screen is still black

[Julia_G]

Hi, @manigtbit , since you have tried the reset procedure without solving your issue, have you tried changing the clock face?  You do that in the app, and the instructions are here .  Changing the clock face has helped many people with that issue.  (And do also check that the Fitbit has a good charge.

[Sanjay_India]

Hi

I have the same issue.

Tried all procedures suggest by your team .

Can't use it . Please advise

[Julia_G]

Hi, @Sanjay_India  if you have tried the reset procedure a couple of times, and also have tried changing the clock face, and your screen remains blank (besides the Fitbit having full charge) you may want to get in touch with Fitbit Customer Support on Contact.fitbit.com .  They will let you know your options.

[Mmkss]

Same just happened to me.. tried to change clock face nothing happen.. the logo doesn't appear after the reset only vibrating and synchronize.

[Mmkss]

Update: after connecting the charge 5 to a computer, the screen worked again.. nevertheless, the synchronization process with the fitbit software is halting. Notification is working still but battery is draining very quickly

[Bradhog]

Sadly dealing with the same problem 😔