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I pre ordered Charge 5 but didn't receive the free strap

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‎10-01-2021 14:52 - last edited on ‎10-02-2021 11:59 by Fitbit Moderator

‎10-01-2021 14:52 - last edited on ‎10-02-2021 11:59 by Fitbit Moderator

I preordered my Fitbit 5 before the 25th September to receive a free Fitbit strap no strap arrived with my Fitbit can you help thanks

 

Moderator Edit: Clarified subject

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‎10-02-2021 12:04 - last edited on ‎09-10-2024 17:29 by Fitbit Moderator

‎10-02-2021 12:04 - last edited on ‎09-10-2024 17:29 by Fitbit Moderator

@Curryandrice13 Welcome to the Fitbit Community. Thanks for pre ordering your Charge 5.

Note that the free band offer was available only for users who received the email with a unique code that needed to be applied at checkout. May I know if you received the code through email?

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-02-2021 12:21

In response to SilviaFitbit

‎10-02-2021 12:21

Yes I received the code when ordering I entered the code hopefully you can help thanks.

Sent from my iPhone
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‎10-05-2021 15:49 - last edited on ‎09-10-2024 17:29 by Fitbit Moderator

In response to Curryandrice13

‎10-05-2021 15:49 - last edited on ‎09-10-2024 17:29 by Fitbit Moderator

@Curryandrice13 Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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