11-15-2021
03:15
- last edited on
11-15-2021
10:41
by
LizzyFitbit
11-15-2021
03:15
- last edited on
11-15-2021
10:41
by
LizzyFitbit
Hi! My partner and me ordered two Charge 5 devices in August. We ordered the two from one account, his. At the time, we asked the Fitbit Twitter support whether both of our accounts can benefit from the 6 months of Premium subscription and they said yes. However, I did not receive the subscription, only my partner's account.
Now I can see that on the site it says "this subscription cannot be offered as a gift". I'm not sure if this applies to us?
Can I get the Premium membership in this way or not?
Thanks a lot!
Moderator Edit: Clarified subject
11-15-2021 07:49
11-15-2021 07:49
Normally, after connecting the tracker to your account, the user gets a request to start there 6 month trial.
11-15-2021 10:38
11-15-2021 10:38
The account we bought the devices with received the 6 months trial. I did not see it appear on my account.
11-15-2021
10:58
- last edited on
05-04-2024
10:38
by
MarreFitbit
11-15-2021
10:58
- last edited on
05-04-2024
10:38
by
MarreFitbit
Hi @Helyna. Welcome to the Community. @Rich_Laue Thanks for your great help.
@Helyna Thanks for bringing this to our attention, as well as getting in touch with us via Twitter. As our friend mentioned, once your Charge 5 is set up to your account, you should be prompted to start your Premium trial. Because you're not getting this prompted on the Fitbit app, I've requested a case on your behalf so our Support team can provide you with further assistance. Please keep an eye on your inbox, you'll get some information about your case.