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I purchased 2 Charge 5, do I get Premium for each of them?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-15-2021 03:15 - last edited on ‎11-15-2021 10:41 by Fitbit Moderator

‎11-15-2021 03:15 - last edited on ‎11-15-2021 10:41 by Fitbit Moderator

Hi! My partner and me ordered two Charge 5 devices in August. We ordered the two from one account, his. At the time, we asked the Fitbit Twitter support whether both of our accounts can benefit from the 6 months of Premium subscription and they said yes. However, I did not receive the subscription, only my partner's account.

 

Now I can see that on the site it says "this subscription cannot be offered as a gift". I'm not sure if this applies to us?

Can I get the Premium membership in this way or not?

 

Thanks a lot!

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎11-15-2021 07:49

‎11-15-2021 07:49

Normally, after connecting the tracker to your account, the user gets a request to start there 6 month trial. 

Best Answer

‎11-15-2021 10:38

In response to Rich_Laue

‎11-15-2021 10:38

The account we bought the devices with received the 6 months trial. I did not see it appear on my account. 

Best Answer
0 Votes

‎11-15-2021 10:58 - last edited on ‎05-04-2024 10:38 by Fitbit Moderator

In response to Helyna

‎11-15-2021 10:58 - last edited on ‎05-04-2024 10:38 by Fitbit Moderator

Hi @Helyna. Welcome to the Community. @Rich_Laue Thanks for your great help.

@Helyna Thanks for bringing this to our attention, as well as getting in touch with us via Twitter. As our friend mentioned, once your Charge 5 is set up to your account, you should be prompted to start your Premium trial. Because you're not getting this prompted on the Fitbit app, I've requested a case on your behalf so our Support team can provide you with further assistance. Please keep an eye on your inbox, you'll get some information about your case.

Best Answer