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IPhone XS Max still looking for my Charge 5!

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‎03-06-2023 07:36 - last edited on ‎03-07-2023 07:05 by Moderator Alum

‎03-06-2023 07:36 - last edited on ‎03-07-2023 07:05 by Moderator Alum

My iPhone still tells me it’s looking for my Charge 5 plus my sleep data is lost for last two nights!

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‎03-07-2023 07:05

‎03-07-2023 07:05

Hi, welcome to the Fitbit Community forums, @oldnavysailor. 

 

Thanks for sharing this information about the issue you experienced with your Charge 5. 

 

Could you please provide a few more details about this inconvenience? Let me know if you mean the device is not syncing your data (steps, calories, heart rate). 

 

In the meantime, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
  • If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
  • If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart procedure following the steps listed here below: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. For the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

Davide | Italian and English Community Moderator, Fitbit


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‎03-07-2023 12:31

In response to DavideFitbit

‎03-07-2023 12:31

Hi
I was very frustrated yesterday. My chat timed out before I could describe the issue. Nothing I did resolved the issue. I got up this morning with intentions to resolve the issue or delete my account and move on! SURPRISE! All has been restored! The missing data has magically appeared! I’ve no idea what transpired but all is well on “old navy sailors’ “ Charge 5!
Thanks

Believe more deeply.
Hold your face to the light even for the moment you do not see. - Bill W.
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