Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Illumination auto high, now black screen and won't reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hello folks, my charge 5 is completely unresponsive since yesterday. It started having some screen problem, the illumination switched on brightess level by its own, than this morning it stopped working. I've connected the charger and tried the hard reset with the button on cable without success. It is still connected to the phone, I can see it is fully charged and transmits all the data (steps, sleeping, etc). I think the screen is gone

Best Answer
0 Votes
2 REPLIES 2

Mine too. Just happened an hour ago

Best Answer
0 Votes

Got in touch with support. They are sending out a replacement 

Best Answer
0 Votes